DO share training with the rest
of the group. Have attendees hold
mini-seminars at the workplace to
share what has been learned. This
is also a good method of evaluating
learning and retention.
DO get employee feedback after
training. Employee engagement
is essential to the success of the
program, and follow-up is important to allow management to gauge
whether and how the training has
had an effect on performance.
DON’T expect anyone to have an
epiphany after a single training.
DON’T expect attendees to remember everything they heard in the training. Reinforce it and model it until it
becomes second nature.
DON’T teach subjects that will
not be immediately useful to the
attendees. If it is not relevant, they
will not retain it.
DON’T “hammer” basic points to
death. You will insult the audience’s intelligence, developing
resentment rather than skills.
And finally, remember that learners are ultimately responsible for
learning. It will not succeed without
ownership and responsibility for the
1. Ryan, D., “Why People Hate Training.” (http://superperformance.
2. “Realistic expectations of IT certification - Beyond certification”
3. Goforth, c. “Paying for employ-
ee training is money well spent.”
Knight Ridder Newspapers (http://
4. clarke, c.s. “ensure effective employee Training.” (http://superper
5. McNamara, c. “Learner’s Basic Requirements for effective Learning.”
Ann Marie Dinkel, RLATG, has over
20 years of facility management
experience and serves as adjunct
faculty for SUNY Delhi and Delaware Technical Community College.
For the past several years, she has
been a consultant and trainer in
Laboratory Animal Science. Ann is
an account manager for the Northeast and Mid-Atlantic states for
✎ PeNcIL IT IN
✓September 26-28, 2013
ASR Annual Meeting
Clearwater Beach, FL USA
✓October 9-11, 2013
AFSTAL Annual Conference
La Rochelle, France
✓October 17-23, 2013
ABSA Biological Safety Conference
Kansas City, MO USA
✓October 27-31, 2013
AALAS National Meeting
Baltimore, MD USA
✓November 19-20, 2013
SGV Annual Meeting;
✓November 26-28, 2013
LASA’s 50th Anniversary Meeting